Terms & Conditions

Terms & Conditions - Meeting Room

Booking will be confirmed upon receipt of full payment, including the rental fee and security deposit.
A separate deposit request note will be issued for the security deposit. An Event Agreement will be issued for review and signature.
If full payment is not received by 3 business days before the event, the booking will be automatically cancelled, and all payments including the Security Deposit will be forfeited. You may request an extension before the deadline at infoevent@infinity8.com.my.

A refundable Security Deposit is required upon booking.
It will be refunded within 14 business days after the event, provided no damage or breach of terms occurs.

Cancellation is not allowed.
For any cancellation, a Full Rental will be forfeited; Security Deposit refunded if full rental is paid.
Bookings with catering/outsourced services/air-con fees: Full charges apply if cancelled less than 7 business days before the event.

No-Show: Rental forfeited; Security Deposit refunded if full rental is paid and agreement signed.
Postponement:
1. Must be requested at least 7 business days in advance, subject to approval and availability.
2. Approved postponements are valid for 1 month, allowed once only.
3. Charges:
  1. More than 7 business days before event: 25% of rental forfeited (capped at RM300); Security Deposit carried forward.
  2. Between 7 and 3 business days before the event: 25% of rental forfeited; Security Deposit carried forward.
  3. Within 3 business days before the event: Not allowed; treated as cancellation.
  4. If the new event date has a different rate, the difference must be paid before the event.
  5. Weekend/public holiday bookings may incur extra charges.
  6. Time Change (same event date): Must be requested at least 3 business days in advance, subject to approval and availability.

The client/Member is liable for any damage to property, facilities, or equipment during the event. Compensation will be based on contractor estimates for reinstatement.
Any setting/special arrangement changes must be requested at least 3 business days in advance.
A RM100 surcharge applies for any food or beverage brought in or consumed. If later cancelled, the surcharge is non-refundable.

Booking will be confirmed upon receipt of full payment and Offer-to-Rent (OTR) signing, including the rental fee and security deposit, where applicable.
An OTR will be issued for review and signature. Where applicable, a separate deposit request note will be issued for the security deposit.
To facilitate a smooth onboarding process, the signed OTR and payment of the security deposit, where applicable, are required before the service can commence.
If the OTR signing or security deposit payment remains outstanding, the service commencement will be deferred until the requirements are completed.
All rental fees paid are non-refundable, including where the OTR signing or security deposit payment remains incomplete or the service has not commenced.

A refundable security deposit is required for selected Virtual Office packages.
The security deposit will be refunded within 14 business days after the contract ends, provided the required notice period has been fulfilled and all outstanding payments and obligations have been settled.
Rental fees paid are non-refundable in the event of cancellation, early termination, or failure to complete the booking requirements.

The Virtual Office package does not include a Tenancy Agreement. The Offer-to-Rent (OTR) is not subject to stamping.
For business licence applications or other purposes requiring a Tenancy Agreement, the applicable requirements should be verified directly with the relevant authorities before proceeding with payment.
It is the applicant’s responsibility to ensure that the selected Virtual Office package meets the requirements of the relevant authority or licence application before proceeding with the booking.
No refund will be provided if the selected package or address is subsequently found unsuitable for the intended application or purpose.