INFINITY8

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FAQs

Quick answers for INFINITY8 services, memberships, billing, cancellation, and workplace safety.

How Can We Help?

What are the services provided by INFINITY8 other than space?

At INFINITY8, we also offer HR & Recruitment services, local landline (IP Phone) communication, and coworker-supported services like accounting, tax, and company incorporation.

What is INFINITY8’s cancellation policy?

(A) For Memberships:

  • All of our memberships are billed on a month-to-month basis for the various packages we have. Termination is only allowed after lock-in period.
  • A notice of cancellation is required in writing by email to specific branch’s email in advance.
  • For 6 months or below memberships, one (1) month prior written notice is required;
  • For 6 months above memberships, two (2) months prior written notice is required.
  • We will be unable to process any refund if the member chose to terminate the membership before the agreed duration of membership. Any losses or damages found in the designated space after inspection will caused deduction of security deposit.

(B) For Day Passes:

If cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another coworker access to that appointment time.

What is the upfront cost at INFINITY8?

Any reservations or bookings of the spaces is required of a one (1) or two (2) months’ security deposit (depends contract tenure); one (1) month rental and an one-off payment registration fee.

What are the additional fees from INFINITY8?
  • Logo Signage
  • Additional Printing and Meeting Room Usage (only if exceeding monthly usage quota)
  • Additional User
  • IP Cloud Phone

All the above items listed requires an additional top-up.

What payment methods do you offer?

We accept payment by cash, bank transfer and cheque.

What does my monthly invoice include?

Our membership monthly invoice includes monthly rental, exceeding meeting rooms usage, printer usage, phone bill and cleaning fee (if any).

Do you provide dedicated landline services?

INFINITY8 provides dedicated IP Cloud Phone landline services. Any phone call it will be directly linked to your mobile phone with a nominal cost incurred.

Our Response to COVID-19

As our daily lives continue to be impacted by the effects of COVID-19, we’re doing everything we can to help our community members run their businesses. We want to assure you that the health and wellbeing of our community members and employees is our highest priority.

Health Check & MySejahtera Check-In

Upon arrival at reception, all coworkers, outsiders and visitors are required to check-in with MySejahtera, scan body temperature and sanitise hands.

Outsider/Visitor Declaration

Outsiders and visitors are required to fill up a health declaration form at reception upon arrival. Outsiders and visitors are not allowed to stay long in the common areas.

Hygiene SOP Guidelines & High-Level Disinfectant

All surfaces in the space will be sanitized and disinfection will be done weekly in the common area at all our coworking spaces.

Social Distancing & Meeting Room Guidelines

Meeting room guidelines can be found on the Meeting Room page. There will be limited access according to the size of the meeting room.

No consumption of food and beverage is allowed, wear a face mask at all times and keep a safe distance of at least 2 meters away from each other in the meeting room.

Mask On At All Times

Wearing a mask is a must upon access into our coworking space. Face masks can be purchased from the reception if you do not have one on you.

Avoid Sharing Cutleries

We advise you to bring your own cutlery, mugs or bottles to avoid sharing with others.

Parcel Collection Disinfectant Safety Guidelines

All parcels are sanitised before it reaches you.

Limited Visitors To Our Premises At Any One Time

An advanced booking must be made prior to visitation. Only a limited number of visitors are allowed to visit our premises every day.