Sales Manager (KL Central Region & Penang)
A Sales Manager leads the sales teams in KL Central Region and Penang to achieve revenue, occupancy and client retention targets. Reporting to the Sales HOD; the role is a hands-on, commercially driven position that splits focus between personal sales and revenue generation and team management, leadership and strategy. The Sales Manager personally manages enterprise clients and strategic deals, monitors team and branch performance, drives system and workflow improvements, and promotes cross-selling of the company's full range of services in collaboration with other teams.
About the Role
Role Focus & Time Allocation
Balance the role at approximately 60% personal sales and revenue generation and 40% team management, leadership and strategy.
Operate as a hands-on sales leader who sells alongside the team while directing day-to-day sales activity across both locations.
Team Management
Lead and support the sales teams in Kuala Lumpur (2 staff) and Penang (3 staff) to achieve revenue, occupancy and client retention targets.
Provide regular coaching, sales training and product knowledge sessions to develop team skills, motivation and performance.
Support the Sales HOD in hiring, onboarding, performance appraisals and team development.
Hands-on Sales & Revenue Generation
Personally manage enterprise clients and strategic deals, including negotiations, pricing discussions and closures.
Lead by example by actively prospecting and acquiring new clients, and build lasting relationships with key clients and corporate partners.
Set and achieve revenue goals for the assigned branches, individually and as a team.
Sales Performance Monitoring & Reporting
Track individual and branch sales targets, monitor pipelines and ensure consistent, timely follow-ups on all leads and tours.
Monitor key metrics such as revenue, occupancy, tour-to-deal and enquiry-to-deal conversion rates, and client retention.
Prepare weekly and monthly performance reports and quarterly coworking reports for the Sales HOD.
Operations & Process Improvement
Enhance task management, workflows and decision-making within the sales team to improve speed and accuracy.
Drive the implementation and consistent use of systems such as the CRM and Sales/Tour Tracker.
Continuously streamline the sales process from lead generation to closing and onboarding, and ensure adherence to company policies and procedures.
Cross-Selling & Cross-Departmental Collaboration
Promote the company's full range of services to clients and collaborate with other teams to drive additional revenue.
Work closely with Marketing, Operations, Community and Finance to ensure a cohesive client experience and to understand branch capabilities and constraints.
Sales Strategy, Market Research & Partnerships
Work with the Sales HOD to execute sales strategies for the coworking space, meeting room and event space segments.
Research market trends, pricing, customer needs and competitor offerings to identify growth opportunities.
Identify and pursue strategic partnerships and attend industry events to generate leads.
Budget Management
Manage the sales budget, including expenses, commissions and incentives, and optimise spending for return on investment.
Requirements
Qualification: Minimum degree in Business, Marketing, Real Estate or a related field.
Proven Sales Experience: Minimum 5 years of experience in B2B sales, including enterprise or corporate deals and at least 2 years leading a sales team, preferably in coworking space, real estate, hospitality or service-based industries.
Plug-and-Play & Hands-on: Street-smart and commercially driven, able to contribute immediately and manage both sales and operations with minimal supervision.
Strong Communication & Negotiation Skills: Able to confidently present solutions, handle objections, and negotiate and close strategic deals with a consultative approach.
Leadership & Team Management: Able to coach, motivate and hold a multi-location team accountable to targets while working well with cross-functional teams.
Analytical & Target-Driven Mindset: Ability to analyse market trends, client needs, and sales data to optimise strategies and consistently achieve targets.
Tech & Tool Proficiency: Skilled in CRM systems, Microsoft Office, Google Workspace, and Canva for proposal creation and client presentations.
Benefits
Working hours: Monday to Thursday (8.30am – 5.30pm), Friday (9.00am – 5.00pm)
Required to travel when tour appointments are scheduled, and regular travel between the Kuala Lumpur Central region and Penang branches for team management, client meetings and sales support.
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